Refunds & Returns Policy

At Warp Miniatures, we want you to be delighted with your order. If something isn't right, we'll always do our best to put it right quickly and fairly.

Your Right to Cancel

If you are purchasing as a consumer, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

How to Request a Return or Cancellation

The easiest way to request a return or cancel an order is through your Order Status page.

After placing your order, you'll receive an order confirmation email containing a link to your Order Status page. If your order is eligible, you'll see a Request Return or Cancel Order button. Simply follow the on-screen instructions to submit your request.

If you prefer, you can also contact us directly at hello@warpminiatures.com, quoting your order number.

Once your request has been submitted, we'll review it and provide instructions for returning your item where required.

The option to request a return or cancellation is available for 14 days from the date your final item is delivered, in accordance with applicable consumer protection law.

Returned items must be:

• Unused and in their original condition

• Returned with all original packaging where reasonably possible

• Adequately packaged to prevent damage during transit

Unless the item is faulty or incorrect, you are responsible for the cost of returning the goods.

Once we receive and inspect the returned goods, we'll process your refund within 14 days using your original payment method.

If you are exercising your statutory right to cancel your order, we'll refund the purchase price together with the cost of our standard delivery service, where required by applicable consumer protection law. Any additional charges for premium or express delivery services are non-refundable.

Faulty, Damaged or Incorrect Items

We take great care when packing every order, but occasionally things can go wrong.

If your order arrives damaged, faulty, incomplete, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

• Your order number

• A description of the issue

• Photographs where possible

If the item is confirmed to be faulty, damaged in transit, or supplied incorrectly, we'll arrange an appropriate remedy. This may include:

• A replacement

• A repair (where appropriate)

• A full refund

We'll also cover any reasonable return postage costs for faulty or incorrect items.

Please do not dispose of damaged or faulty items until we've had the opportunity to review your claim. We may ask you to provide photographs or return the item to us so that we can investigate the issue and, where applicable, make a claim with the delivery carrier.

Miniatures and Resin Products

Our miniatures are hand-cast and cleaned by hand. Minor mould lines, casting gates, or slight surface imperfections are a normal part of the casting process and are not considered faults.

Many products require assembly, preparation and painting. We recommend inspecting all components before beginning assembly.

Once miniatures have been assembled, converted, painted, primed or otherwise modified, they cannot normally be returned unless they are faulty.

Made-to-Order Products

Some Warp Miniatures products are hand-cast or produced specifically to order. These items are crafted individually rather than taken from existing stock.

If a made-to-order item arrives damaged, is faulty, or is not as described, we will repair, replace, or refund it in accordance with your statutory rights.

If you choose to cancel your purchase under your legal right of withdrawal, you may still do so unless a specific legal exemption applies. Returned items must be unused and in their original condition.

Digital Products

Due to the nature of digital downloads, including PDFs, STL files and other downloadable content, refunds cannot normally be offered once the files have been downloaded or accessed.

By purchasing digital content for immediate download, you agree that delivery begins immediately and acknowledge that your statutory right to cancel ends once the download has started.

If you experience any technical problems accessing your purchase, please get in touch and we'll be happy to help.

Pre-orders

Pre-orders may be cancelled for a full refund at any time before dispatch.

Once a pre-order has shipped, our standard returns policy applies.

Missing Deliveries

If your parcel has not arrived within the expected delivery timeframe, please contact us as soon as possible. We'll investigate with the delivery carrier and work with you to resolve the issue.

How to Contact Us

If you have any questions about returns, refunds or your order, please get in touch:

Email: hello@warpminiatures.com

Please include your order number wherever possible so we can assist you as quickly as possible.

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This policy does not affect your statutory rights under applicable consumer protection law.